Bachelor of Science

Information Sciences and Technology

2012 - 2017

The Pennsylvania State University, University Park, PA

Professional development completed in Design and Development and Systems Integration

Master of Science & Engineering

Computer Science & Engineering

2023 - Present (Expected Graduation 2025)

University of Pennsylvania (School of Engineering and Applied Science), Philadelphia, PA

Masters program in the study of Computer Science

Senior System Architect

March 2024- Present

Oracle, Austin, TX (Remote)

Systems Engineer

October 2022 - November 2023

ChristianaCare, Wilmington, DE

• Responsible for assisting IS managers in conducting special studies intended to improve the performance of the department and customer facing applications.
• Generates basic automation ideas for increasing system performance and system availability allowing the company to save valuable time and resources.
• Facilitates installing and maintaining systems software.
• Communicates with 3rd party vendors on the maintenance and implementation of new and existing infrastructure and user facing software solutions.
• Uses both breadth and depth of technical knowledge to assist other department personnel in the identification and resolution of particularly difficult technical problems.

System Architect (DoD/VA)

May 2022 - September 2022

Cerner Corporation, Kansas City, MO

• Responsible for building and operating Cerner's cloud-based systems with the primary objectives of client satisfaction, incident free operations, and system uptime.
• Responsible for managing projects and support queues.
• Worked closely with other System Engineers and support teams to mentor them through diagnosing and troubleshooting technical problems.
• Develop, document, and communicate systems architectural design.
• Develop and deploy automation tools to optimize daily activities (Chef, Ansible, etc.)

System Engineer II

March 2021 - May 2022

Cerner Corporation, Kansas City, MO

• Supported installation and maintenance of Cerner solutions, layered software and infrastructure.
• Managed changes and project activities, and communicated with impacted stakeholders.
• Deployed setup and maintained complex testing environments.
• Mentored and supported new associates in daily tasks and troubleshooting.
• Provide Tier II and other support per service request.

System Engineer I

November 2019 - March 2021

Cerner Corporation, Kansas City, KS

• Performed daily system operations tasks to verify system integrity and availability.
• Performed ongoing performance tuning, hardware/OS upgrades, and resource optimization.
• Implement monitoring for applications and servers, and respond to alarms in a timely manner, preventing client impact and performance degradation.
• Deployed physical and virtual servers.
• Completed assigned incident management tasks.

Sr. Technical Solutions Analyst

August 2019 - November 2019

Cerner Corporation, Kansas City, KS

• Performed more complex troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally.
• Performed more complex troubleshooting investigations via back-end methods by capturing log files, querying tables, updating database fields, and updating/cycling servers.
• Prioritized the work of self and others based on severity and urgency and balancing client and business needs in complex situations.
• Collaborated across teams and organization to ensure complex issues are addressed by the appropriate individuals.
• Documented notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation.

Technical Solutions Analyst

October 2017 - August 2019

Cerner Corporation, Kansas City, MO

• Identifying Code Defects that need to be resolved and working with Development to implement changes in code.
• Application and Database Maintenance for Clients.
• Immediate Incident Response when code or configuration problems arise.
• Supporting United States Department of Veterans Affairs with Go-Live of Cerner PowerChart EHR Solution

IT Consultant

June 2017 - August 2017

Kendal-Crosslands Communities, Kennett Square, PA

• Worked on "Asset Tag Project" assigning asset tags to 400+ devices
• Helped prepare for upcoming security audit required in healthcare facilities/li>
• Offered technical support to healthcare employees

IT Intern

June 2017 - August 2017

Foxdale Village, State College, PA

• Help Desk Support for Residents
• Maintained Wireless Internet and LAN as a Network Admin
• Maintained Windows Active User Directory for Staff
• Managed and Maintained Healthcare Documentation Servers and Devices